MidSouth Community Federal Credit Union
  • 03-Dec-2018 to 01-Mar-2019 (EST)
  • Hammock Road
  • Milledgeville, GA, USA
  • Hourly
  • Full Time

 

Full Time Teller

Position Grade: 4

Status: Full Time

Location: Milledgeville

Starting Pay Range: $9.88 - 12.35

General Purpose:

  • The primary function of this job is to assist members by offering products and services that would improve the members' financial lives and provide world-class member service to our members by processing requested financial transactions, resolving problems, and answering questions covering the spectrum of MidSouth Community FCU products and services. This position also includes the responsibility of educating the members on products and services.

Essential Duties Include:

  • Process member financial transactions, including deposits, withdrawals, and loan payments. Transfer amounts from member accounts as directed. Sells cashier's checks and other monetary instruments.
  • Cross-sell credit union products and services. Explain features and benefits.
  • Serve members and provide routine information concerning services. Direct members to appropriate department for specific information and service.
  • Your position has specific procedures that must be followed to comply with the Privacy Act, Office of Foreign Assets Control (OFAC), and Bank Secrecy/Patriot Act. You will receive annual training to keep you current on any changes to these policies/procedures to assure compliance. Failure to comply with procedures may cause termination of your position as well as possible monetary penalties from the Federal Regulatory Agency.
  • Balance cash drawer daily.
  • Perform other related duties as assigned.

Performance Measurements:

  • Ensure that the service provided to internal and external members meets or exceeds to Service Standards set by MSCFCU. This objective will be measured by Mystery Shop scores.
  • Maintain an error ratio of less than 0.0015. Achieve a level of work output or efficiency (number of transactions) that is comparable to a standard or comparable to others.
  • Support the credit union's strategic plan by meeting cross sell and referral goals. Promote a culture of good member education or products and services.
  • Complete online CPD training and on the job cross-training goals as assigned.
  • In addition to the above objectives, the following factors are also measured - job knowledge, dependability/initiative, communication, decision-making/judgment, policy compliance.

Knowledge and Skills:

Experience: Minimum of 6 months to 1 year of similar or related experience. Minimum of 1 year of cash handling experience is preferred. Employees in this role are expected to learn and perfect the Teller job function as well as MSCFCU products and services.

Education: A high school education or GED.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.

 

This position description is not all inclusive. The incumbent in this position will be required to perform other duties as deemed necessary. All applications for employment must be submitted using MidSouth CFCU's online career website. Only candidates meeting the minimum eligibility qualifications will be considered.

 

All external employment offers are subject to the satisfactory completion of reference, credit, drug, alcohol, and background checks.

 

Note: This position has been posted for external applicants only.

 

Please apply directly on our website at https://midsouthfcu.applicantpro.com/jobs/. 

 

POSTED 12/03/2018

MidSouth Community Federal Credit Union
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